Touch & Book – Privacy Policy

Privacy Policy

At Touch & Book, we prioritize your privacy and are committed to safeguarding any information collected while you use our website and services. This Privacy Policy is applicable to https://www.touchandbook.com/ (referred to as "us", "we", https://www.touchandbook.com/ or Touch & Book). We are dedicated to protecting any personally identifiable information you may share with us through our Website.

This privacy policy ("Privacy Policy") outlines the types of information we may gather on our website/service, how we utilize this information, and the conditions under which we might share it with third parties. This Privacy Policy, along with the Terms and Conditions available on our Website, establishes the general guidelines and policies that govern your use of our services and website. Depending on your activities while using our service(s) and website, you might need to agree to additional terms and conditions.

We are committed to maintaining the confidentiality of all information you provide to us, ensuring it is protected under relevant Data Protection Policies/Acts. Our policy adheres to the Personal Information Protection and Electronic Documents Act 2000 (PIPEDA), which outlines the rules for how private sector organizations may collect, use, or disclose personal information during commercial activities. For our customers in the EEA and UK, our policy also aligns with the Data Protection Act 2018 (Act), incorporating the EU General Data Protection Regulation (GDPR). Additionally, we comply with the California Privacy policy, which mandates that commercial websites and online services operating websites that collect Personally Identifiable Information must adhere to specific requirements.

Acceptance of Privacy Policy By accessing and using our website and purchasing our service, you confirm that you have read, understood, and accepted all the terms of this Privacy Policy. If you disagree with or feel uncomfortable with any part of this Privacy Policy, you should immediately stop accessing or using the site and our Services.

Data Management We may gather, utilize, store, and transfer various types of personal data about you. We have categorized these into the following groups:

1. Your identity includes details such as your first name, last name, title, date of birth, passport number, insurance information, and other identifiers you may have provided at some point.

2. Your contact information includes details such as your billing address, email address, telephone numbers, and any other information you have provided for communication purposes.

3. Your financial data includes information about your bank account or statements, payment card details, and other financial information related to you or third parties associated with you.

4. Transaction data includes details about payments or communications to and from you and information about the services you have purchased from us.

5. Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

6. Marketing data includes your preferences for receiving marketing from us, communication preferences, and responses and actions related to your use of our services.

7. We may collect special personal information about you if there is a lawful basis for doing so. This includes personal information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, trade union membership, health information, and genetic and biometric data. N.B. We might require additional information beyond what is stated above. Should this occur, you agree to provide us with such information promptly and adequately.

Information We Process Due to a Contractual Obligation with You When you use our website or service or otherwise agree to our terms and conditions, a contract is established between you and us. To fulfill our obligations under that contract, we must process the information you provide us. Some of this information may be personal information.

We may utilize this information to: confirm your identity for security reasons, handle your application (such as for a visa, passport, or flight), deliver our services to you, process payments, and offer suggestions and advice regarding your applications, our services, and how to maximize your experience on our website. We process this data based on the existence of a contract between us or because you have requested that we use the information before entering into a legal agreement. We will continue processing this information until the contract between us concludes or is terminated by either party according to the contract terms.

If you wish for us to delete any information we have about you, please contact us using info@touchandbook.com . the details provided on our website or email . However, please be aware that if you use any of our services that require personal information, deleting your records with us may necessitate resubmitting it to continue using those services. Disclosure of information: Touch & Book may share potentially personally-identifying and personally-identifying information only with its employees, contractors, and affiliated organizations that

(i)                     need to know the information to process it on behalf of Touch & Book or to provide services available on our website, and

(ii)                   have agreed not to disclose it to others. Some of these employees, contractors, and affiliated organizations may be located outside your home country; by using https://www.touchandbook.com/, you consent to the transfer of such information to them. Touch & Book will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Apart from its employees, contractors, and affiliated organizations, as described above, Touch & Book may also disclose potentially personally-identifying and personally-identifying information in response to a subpoena, court order, or other governmental requests, or when Touch & Book believes in good faith that disclosure is reasonably necessary to protect the property or rights of Touch & Book, third parties, or the public at large. To process your application (if applicable) and provide our service(s) to you, we may need to share your information with the relevant authorities or bodies, such as embassies, visa offices, or courts.

Occasionally, we might email you to inform you about new features, newsletters, request your feedback, or simply update you on the latest happenings at Touch & Book. We will ensure these emails are infrequent. Additionally, we will send you emails to keep you informed about the status of your application or other services you have purchased from us. If you send us a request (for instance, through a support email or one of our feedback channels), we reserve the right to publish it to help us clarify or respond to your request or to assist other users.

Touch & Book takes all necessary measures to protect against unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information. Touch & Book may retain certain details such as your email address, name, and other necessary communication/payment details for future purchases.

We will promptly delete this information upon your request or after twelve (12) months of inactivity or not using our service.

We recognize that you have provided this information solely for the purpose of receiving our services. Therefore, we will ensure it remains confidential. Information we process with your consent through certain actions when there is no contractual relationship between us, such as when you browse our website or request more information about our business, including our services, you consent to us processing information that may be personal.

Whenever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. We will continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by contacting us using the contact details provided on our website or by emailing info@touchandbook.com . However, if you do so, you may not be able to continue using our website or services. Information relating to your method of payment we may store information about your debit or credit card, bank details, or other payment methods when you first provide it to us. We store this payment information [at your request] to facilitate repeat purchases of our services the next time you visit our website or use our service.

We will remove your payment details upon your request or when your credit or debit card reaches its expiration date. Information Storage The Personal Information and other data we gather from you may be transferred to, processed, and stored on our servers or those of our third-party service providers. Your Personal Information will be retained as long as necessary to achieve any of the objectives outlined in this Privacy Policy or to meet any ;

(i)                     contractual obligations required for providing the Services, and

(ii)                    legal, tax, or accounting requirements. Once it is no longer necessary for us to handle your Personal Information, we will either delete or anonymize the data, or if that is not feasible (for instance, if your personal information is stored in backup archives), we will securely store your personal information. We will strive to anonymize or aggregate your data if we plan to use it for analytical purposes or trend analysis.

Touch & Book will make reasonable efforts to maintain suitable physical, electronic, and organizational procedures to ensure that your Personal Information and other data are handled securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access, alteration, disclosure, or destruction. Once we have received your information, we will employ strict procedures and security measures to try to prevent unauthorized access.

Touch & Book does not guarantee that the Personal Information you provide to us will always be secure, and to the extent that Touch & Book has met its obligations, under no circumstances shall Touch & Book be liable for any losses, damages, costs, or expenses you may suffer or incur due to unauthorized access to or use of your Personal Information.

All payment transactions conducted by us or our selected third-party payment processing provider will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not sharing it with any third party.

Opt-Out

Whenever feasible, we provide you with options when requesting personal information. Touch & Book allows you to opt out of having your personal data used for specific purposes. You can choose not to share personal information with us and/or block cookies in your browser, though this may affect the functionality of some features or services. If you wish to stop receiving our newsletter and promotional materials, you can opt out by reaching out to us using the contact details on our website or by emailing info@touchandbook.com . By submitting information to Touch & Book, you agree to the collection, use, and sharing of that information as outlined in this privacy policy.

Privacy Policy Changes

While most updates are expected to be minor, Touch & Book may revise its Privacy Policy occasionally at its discretion. We recommend that visitors regularly review this page for any updates to the Privacy Policy. Continuing to use this site after any changes to the Privacy Policy indicates your acceptance of those changes.

Security

We prioritize the security of your Personal Information, but it’s important to remember that no method of online transmission or electronic storage is completely secure. We strive to use commercially reasonable methods to protect your Personal Information, but we cannot guarantee its absolute security.

Links to External Sites

Our Service may include links to external websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly recommend reviewing the Privacy Policy and terms and conditions of every site you visit. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party sites or services.

Breach of “Privacy”

Users have the right to pursue legally enforceable actions against us if we fail to comply with privacy laws. Under this agreement, privacy laws include reasonable privacy laws commonly used in commercial businesses. These laws ensure that users not only have enforceable rights against us but also have the option to seek recourse through courts or government agencies to investigate and/or prosecute non-compliance by Touch & Book.

How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or if you wish to exercise any of your data protection rights, please feel free to contact us using the contact details on this website or by emailing info@touchandbook.com.